Email

Connect Gmail and file every thread against the record it belongs to.

A CRM that knows nothing about your inbox asks you to retype what you already wrote. Connecting Gmail files each thread against the contact or account it belongs to, so the account history is simply there, without anyone maintaining it by hand. The six guides below cover what the sync does and does not touch, which matters more than it sounds, walk through connecting an account, explain what open tracking counts, and show how to reuse an email as a template, schedule it for later and add a signature.