Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and Syncek SL, a sociedad limitada (limited liability company) incorporated under the laws of Spain, with registered office in Valencia, Spain ("Syncek", "we", "us", "our"), governing your access to and use of the Syncek customer relationship management platform, the syncek.com website, mobile and desktop clients, APIs, and any related services (together, the "Service"). By creating an account, subscribing to a plan, or otherwise using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization and "you" refers to the organization.

1. Definitions

• Account — the workspace and user credentials that allow you to access the Service.
• Customer Data — all content, data, and records you upload, create, or transmit through the Service, including information about your own contacts, leads, customers, deals, and companies.
• Subscription — a paid plan that grants access to the Service for a defined term, billed per Seat.
• Seat — a single named user permitted to access a workspace under your Subscription. Each person who uses the Service must have their own Seat.
• Documentation — user-facing guides, API references, and help materials Syncek publishes for the Service.

2. Eligibility and account

You must be at least eighteen (18) years old — or the age of majority in your jurisdiction, if higher — to create an Account. You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your credentials, and for all activity that occurs under your Account. Notify us promptly at legal@syncek.com if you suspect unauthorized use. We may require multi-factor authentication or additional verification and may refuse, suspend, or terminate an Account that poses a risk to the Service or other users.

3. The Service

Syncek is a web-based CRM that helps businesses organize contacts, track deals, manage pipelines, and collaborate on customer relationships. Features depend on your plan and may change as we evolve the Service. We may add, modify, or discontinue features, and we will give reasonable advance notice of any changes that materially reduce functionality of your paid Subscription during its then-current term.

3.1 Beta and early-access features

From time to time we may make features available as "beta", "early access", "preview", or similar (together, "Beta Features"). Beta Features are provided "AS IS" and without any warranty, may be unstable or incomplete, may change or be withdrawn without notice, and are not recommended for production or mission-critical use. We may collect additional telemetry about Beta Features to improve them. Sections 13 (Disclaimer) and 14 (Limitation of Liability) apply to Beta Features in full, notwithstanding anything else in these Terms.

4. Subscription plans and free trials

Available plans and their features are described on the pricing page. Plans are billed monthly or annually and are priced per Seat. Syncek does not currently offer a permanently free plan; a time-limited free trial may be available for new workspaces. If you start a free trial, it will automatically convert into a paid Subscription at the end of the trial period at the plan's list price, charged to the payment method you provided, unless you cancel before the trial ends. Promotional or introductory prices apply only to the initial billing period; renewals are billed at the then-current list price.

5. Fees, taxes, billing, and refunds

• Fees. You agree to pay the fees for the plan and Seat count you select, in the currency shown at checkout. Fees are charged in advance for each billing cycle and are non-refundable except as expressly stated below or as required by applicable law.
• Payment processor. Payments are processed through Stripe. Syncek does not see or store your full payment-card number; Stripe collects and stores card details in accordance with its own terms and PCI-DSS obligations.
• Seat-based billing. Your Subscription is priced per active Seat. Adding a Seat mid-cycle charges a prorated amount for the remainder of the current cycle and adjusts future invoices. Removing a Seat mid-cycle takes effect at the end of the current cycle; removed Seats are not refunded for the current cycle.
• Auto-renewal. Subscriptions renew automatically for successive terms equal to the original term until you cancel. You can cancel renewal at any time from account settings; cancellation takes effect at the end of the current billing cycle, and you keep access until that date. Deleting cookies or browser data does not cancel a Subscription.
• Price changes. We may change plan prices. For paid Subscriptions, we will give you at least thirty (30) days' advance notice before a price change applies to your next renewal. If you do not accept the change, you may cancel before the change takes effect.
• Taxes. Fees are exclusive of taxes. Prices shown include Spanish VAT (IVA) where required for Spanish consumers; for B2B customers within the EU, the reverse- charge mechanism applies on presentation of a valid VAT identification number; non-EU customers are responsible for any import duties or local taxes. You are responsible for any withholding tax other than taxes on Syncek's net income.
• Refunds and right of withdrawal. Beyond the mandatory consumer withdrawal right described in Section 6, fees already paid are non-refundable. Cancellation stops future charges but does not generate a refund for the current billing cycle.
• Late payment. If a charge fails, we may retry the charge, suspend access, and ultimately terminate the Subscription. You remain liable for unpaid fees accrued through the date of termination, plus any statutory late-payment interest allowed under Spanish Law 3/2004 on combating late payment in commercial transactions.

6. Consumer right of withdrawal (EU / EEA / UK)

If you subscribe as a consumer and reside in the European Union, the European Economic Area, or the United Kingdom, you have a period of fourteen (14) calendar days from the contract date to withdraw without giving any reason (Directive 2011/83/EU; in Spain, Royal Legislative Decree 1/2007). To exercise the right, email legal@syncek.com with your name, account email, and contract date; a model withdrawal form is available on request.

Digital content waiver. The Service is digital content supplied immediately on account activation. By accepting these Terms and activating your Subscription, you expressly consent to immediate performance and acknowledge that you lose the right of withdrawal for any portion of the Service you have already used during the withdrawal period (Art. 16(m) of Directive 2011/83/EU; Art. 103.m RDL 1/2007). For unused/unaccessed periods within the 14-day window, a pro-rated refund will be issued within fourteen (14) days of our receipt of your withdrawal notice, using the same payment method you used at checkout.

7. Customer Data

As between you and Syncek, you retain all rights in Customer Data. You grant Syncek a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and otherwise use Customer Data solely to provide, secure, and improve the Service and to comply with legal obligations. You represent and warrant that you have all rights and permissions required to upload Customer Data, to authorize Syncek to process it, and to use the Service in compliance with applicable data protection and marketing laws, including obtaining any consents needed from data subjects. Our processing of personal information contained in Customer Data is governed by our Privacy Policy and, where Syncek acts as a processor on your behalf, by our Data Processing Addendum (DPA), which is incorporated into these Terms by reference and accepted together with them.

8. Acceptable use

See our Acceptable Use Policy for the full list of prohibited activities. In summary, you agree not to use the Service for unlawful, infringing, deceptive, or harmful purposes; to send unsolicited commercial communications (contrary to Spanish Law 34/2002 LSSI-CE and the ePrivacy Directive); to upload malware; to probe Service security without prior written authorization; to reverse-engineer the Service except as permitted by law; to use the Service to build a competing product; to upload categories of regulated data whose handling by the Service we have not expressly authorized in writing (including health data under Spanish/EU law and equivalent jurisdictions, full payment-card data beyond what our processor handles, special-category GDPR data without the required safeguards, or children's data); or to resell the Service.

We may investigate suspected violations and, at our discretion, remove offending content, suspend features, or terminate Accounts. We will use reasonable efforts to notify you where appropriate.

9. Intellectual property

The Service, Documentation, and all related software, designs, trademarks, logos, and content (other than Customer Data) are owned by Syncek or its licensors and are protected by intellectual property laws. Subject to these Terms, Syncek grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your Subscription. No rights are granted by implication or estoppel. All rights not expressly granted are reserved.

10. Feedback

If you submit suggestions, ideas, or feedback about the Service, you grant Syncek a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose, without attribution or compensation. You waive any rights that would prevent Syncek from using it freely, to the extent permitted by applicable law.

11. Third-party services

The Service interoperates with third-party products you choose to connect. In particular, payment processing is handled by Stripe, and sign-in is available through the identity providers Google, Facebook, and GitHub. Additional providers may be added over time. Those products are provided by their respective vendors under their own terms. Syncek does not control and is not responsible for third-party products; your use of them is at your own risk and subject to their terms. A current list of sub-processors we engage to operate the Service is published on our Sub-processors page.

12. Confidentiality

Each party may receive non-public information from the other that is marked or that a reasonable person would understand to be confidential ("Confidential Information"). The receiving party will protect Confidential Information with the same degree of care it uses for its own, and at least a reasonable degree of care, will use it only to perform under these Terms, and will not disclose it except to personnel and contractors bound by confidentiality obligations. Confidential Information excludes information that is or becomes public through no fault of the receiving party, was rightfully known without confidentiality obligations, or is independently developed without use of Confidential Information. These obligations survive termination for three (3) years, except for trade secrets, which are protected for as long as they qualify as such under applicable law.

13. Suspension and termination

You may terminate your Subscription at any time from account settings or by contacting us. We may suspend or terminate your access, with or without notice, if you materially breach these Terms, fail to pay fees, create legal or security risk for Syncek or other users, or if we are required to do so by law. Upon termination: your right to use the Service ends; you may export Customer Data for a limited period described in the Privacy Policy; and any fees accrued through termination remain payable. Sections that by their nature should survive termination will survive (including sections on Customer Data, Intellectual Property, Confidentiality, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law).

14. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SYNCEK DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE — INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT — AND DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DATA WILL BE ACCURATE OR PRESERVED WITHOUT LOSS. No service-level commitment or uptime guarantee is offered at this time; the Service is provided on a best-effort basis. Nothing in this section limits consumer rights that cannot be waived under Spanish or EU mandatory law (including the legal conformity guarantee for digital content under Arts. 114–127 RDL 1/2007).

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUES, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID TO SYNCEK FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED EUROS (€100) IF NO FEES WERE PAID. These limitations do not apply to: (a) a party's indemnification obligations; (b) breach of confidentiality; (c) infringement of the other party's intellectual property rights; (d) amounts owed for fees; or (e) liability that cannot be excluded or limited under applicable law — including, under Spanish law, liability for gross negligence (culpa grave), willful misconduct (dolo), death or personal injury caused by negligence, and fraud.

16. Indemnification

You will defend, indemnify, and hold harmless Syncek and its officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Customer Data; (b) your violation of these Terms or applicable law; or (c) your infringement of the intellectual property or privacy rights of any third party. We will provide prompt notice of the claim and reasonable cooperation; you will have sole control of the defense and settlement, provided no settlement imposes non-monetary obligations on Syncek without our written consent.

17. Dispute resolution

If a dispute arises, contact us first at legal@syncek.com and we will attempt in good faith to resolve it within thirty (30) days. If we cannot resolve it informally, disputes will be handled in the courts identified in Section 18. Neither party is required to arbitrate; there is no class-action or collective-action waiver in these Terms.

Alternative dispute resolution. The EU Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 under Regulation (EU) 2024/3228. Syncek is not currently adhered to any out-of-court alternative dispute resolution (ADR) scheme; participation in ADR is voluntary on our side unless made mandatory by applicable law. Spanish consumers may contact their regional Dirección General de Consumo, and consumers in other EU countries may contact their local European Consumer Centre (ECC-Net, ECC-Net).

18. Governing law and venue

These Terms are governed by the laws of Spain, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts of the city of Valencia, Spain. Notwithstanding the foregoing, consumers may bring proceedings in the courts of their country of habitual residence if so required by mandatory provisions of applicable consumer-protection law (in particular, Art. 18(2) of Regulation (EU) 1215/2012 (Brussels I-bis)). Nothing in these Terms deprives a consumer of the protection of mandatory provisions of the law of their habitual residence that cannot be waived by agreement.

19. Export controls and sanctions

You may not use or access the Service if you are located in, ordinarily resident in, or a national of a country or region subject to comprehensive sanctions imposed by the European Union, the United Nations, or — where applicable to you — the United States (OFAC), or if you are on an EU Consolidated List, UN sanctions list, or U.S. restricted-party list. You agree to comply with all applicable export-control and sanctions laws in your use of the Service (including EU Council Regulations and Reglamento (UE) 2021/821 on dual-use items).

20. Force majeure

Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, labor action, interruption of the internet or cloud services, utility outages, pandemics, or government action.

21. Changes to these Terms

We may update these Terms from time to time. For material changes, we will provide at least thirty (30) days' advance notice by email or through the Service before they take effect. If you do not agree to the updated Terms, you may cancel your Subscription before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

22. Miscellaneous

These Terms, together with the Privacy Policy, the Acceptable Use Policy, the Cookie Policy, the Data Processing Addendum, the Sub-processors list, and any applicable order form, are the entire agreement between you and Syncek regarding the Service and supersede prior agreements on the subject. If any provision is held unenforceable, the remainder will continue in effect. A waiver must be in writing to be effective. You may not assign these Terms without our prior written consent; Syncek may assign them in connection with a merger, acquisition, or sale of assets. Notices to you may be delivered by email, through the Service, or by posting on the website; notices to Syncek should be sent to legal@syncek.com.

Language. These Terms are published in English and Spanish for convenience. In the event of any discrepancy, inconsistency, or conflict between the two versions, the English version prevails, except where mandatory Spanish consumer-protection law requires otherwise for Spanish-resident consumers.

23. Contact

Questions about these Terms: legal@syncek.com. Registered-office and fiscal information is available on our Legal Notice (Aviso Legal).