These Terms of Service ("Terms") are a binding agreement between you and Syncek LLC("Syncek", "we", "us", "our"), governing your access to and use of the Syncek customer relationship management platform, the syncek.com website, mobile and desktop clients, APIs, and any related services (together, the "Service"). By creating an account, subscribing to a plan, or otherwise using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization and "you" refers to the organization.

1. Definitions

Account: the workspace and user credentials that allow you to access the Service.
Customer Data: all content, data, and records you upload, create, or transmit through the Service, including information about your own contacts, leads, customers, opportunities, and companies.
Subscription: a paid plan that grants access to the Service for a defined term, billed per Seat.
Seat: a single named user permitted to access a workspace under your Subscription. Each person who uses the Service must have their own Seat, and each Seat is charged at your plan’s published per-Seat price.
Documentation: user-facing guides, API references, and help materials Syncek publishes for the Service.

2. Eligibility and account

The Service is offered to businesses, non-profits, public bodies and other organizations, and to individuals acting for business purposes. It is not offered for personal, family or household use, and by creating an Account you confirm you are acquiring it for business purposes. Where mandatory law nevertheless treats you as a consumer, the consumer provisions in Sections 6, 15 and 18 apply to you in full and nothing in these Terms reduces them.

You must be at least eighteen (18) years old (or the age of majority in your jurisdiction, if higher) to create an Account. You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your credentials, and for all activity that occurs under your Account. Notify us promptly at legal@syncek.com if you suspect unauthorized use. We may require multi-factor authentication or additional verification and may refuse, suspend, or terminate an Account that poses a risk to the Service or other users.

3. The Service

Syncek is a web-based CRM that helps businesses organize contacts, track opportunities, manage pipelines, and collaborate on customer relationships. Features depend on your plan and may change as we evolve the Service. We may add, modify, or discontinue features, and we will give reasonable advance notice of any changes that materially reduce functionality of your paid Subscription during its then-current term.

3.1 Beta and early-access features

From time to time we may make features available as "beta", "early access", "preview", or similar (together, "Beta Features"). Beta Features are provided "AS IS" and without any warranty, may be unstable or incomplete, may change or be withdrawn without notice, and are not recommended for production or mission-critical use. We may collect additional telemetry about Beta Features to improve them. Sections 14 (Disclaimer) and 15 (Limitation of Liability) apply to Beta Features in full, notwithstanding anything else in these Terms.

4. Subscription plans and free trials

Available plans and their features are described on the pricing page. Plans are billed monthly or annually and are priced per Seat: you pay for the people who actually use it.

The free trial does not ask for a card and does not convert on its own. Syncek does not offer a permanently free plan. New workspaces get a 15-day free trial of the Business plan, with full access and no payment card. When it ends, nothing is charged and nothing renews: you choose a plan to continue, or you export your data. A Subscription begins only when you select a plan and provide a payment method. Promotional or introductory prices apply only to the initial billing period; renewals are billed at the then-current list price.

5. Fees, taxes, billing, and refunds

Fees. You agree to pay the fees for the plan you select, in the currency shown at checkout. Fees are charged in advance for each billing cycle and are non-refundable except as expressly stated below or as required by applicable law.
Payment processor. Payments are processed through Stripe. Syncek does not see or store your full payment-card number; Stripe collects and stores card details in accordance with its own terms and PCI-DSS obligations.
Per-Seat billing. Your Subscription is charged at your plan’s per-Seat price for the number of Seats in your workspace. Adding a Seat mid-cycle is pro-rated for the remainder of that cycle; removing one takes effect at the next renewal, and we do not charge for a Seat after it has been removed.
Auto-renewal, and how to stop it. Subscriptions renew automatically for successive terms equal to the original term until you cancel. We email you a renewal reminder before each renewal, naming the amount and the date, and you can cancel at any time from account settings, in the same place and by the same means you subscribed : no phone call, no email, no retention queue you have to argue your way out of. We may show you an offer when you cancel, but the control that ends the Subscription is always on the same screen. Cancellation takes effect at the end of the current billing cycle and you keep access until that date. Deleting cookies or browser data does not cancel a Subscription.
Price changes. We may change plan prices. For paid Subscriptions, we will give you at least thirty (30) days' advance notice before a price change applies to your next renewal. If you do not accept the change, you may cancel before the change takes effect.
Taxes. Fees are exclusive of applicable taxes. You are responsible for any sales, use, VAT, GST, or similar taxes, except taxes based on Syncek's net income.
Refunds and right of withdrawal. Beyond the mandatory consumer withdrawal right described in Section 6, fees already paid are non-refundable. Cancellation stops future charges but does not generate a refund for the current billing cycle.
Late payment. If a charge fails, we may retry the charge, suspend access, and ultimately terminate the Subscription. You remain liable for unpaid fees accrued through the date of termination, plus any statutory late-payment interest allowed under applicable law.

6. Consumer right of withdrawal (EU / EEA / UK)

If you subscribe as a consumer and reside in the European Union, the European Economic Area, or the United Kingdom, you have a period of fourteen (14) calendar days from the contract date to withdraw without giving any reason (Directive 2011/83/EU). To exercise the right, email legal@syncek.com with your name, account email, and contract date; a model withdrawal form is available on request.

Digital content waiver. The Service is digital content supplied immediately on account activation. By accepting these Terms and activating your Subscription, you expressly consent to immediate performance and acknowledge that you lose the right of withdrawal for any portion of the Service you have already used during the withdrawal period (Art. 16(m) of Directive 2011/83/EU). For unused/unaccessed periods within the 14-day window, a pro-rated refund will be issued within fourteen (14) days of our receipt of your withdrawal notice, using the same payment method you used at checkout.

7. Customer Data

As between you and Syncek, you retain all rights in Customer Data. You grant Syncek a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and otherwise use Customer Data solely to provide and secure the Service, to provide support, and to comply with legal obligations. We use aggregated statistics derived from use of the Service to improve it; those statistics contain no personal information and cannot be attributed to you, your workspace or any individual. We do not use Customer Data to train machine-learning models, and we do not use it to develop or improve anything other than the Service. You represent and warrant that you have all rights and permissions required to upload Customer Data, to authorize Syncek to process it, and to use the Service in compliance with applicable data protection and marketing laws, including obtaining any consents needed from data subjects. Our processing of personal information contained in Customer Data is governed by our Privacy Policy and, where Syncek acts as a processor on your behalf, by our Data Processing Addendum (DPA), which is incorporated into these Terms by reference and accepted together with them.

8. Acceptable use

See our Acceptable Use Policy for the full list of prohibited activities. In summary, you agree not to use the Service for unlawful, infringing, deceptive, or harmful purposes; to send unsolicited commercial communications (contrary to CAN-SPAM, CASL, or the ePrivacy Directive as implemented in the EU); to upload malware; to probe Service security without prior written authorization; to reverse-engineer the Service except as permitted by law; to use the Service to build a competing product; to upload categories of regulated data whose handling by the Service we have not expressly authorized in writing (including U.S. Protected Health Information under HIPAA, health data under EU law and equivalent jurisdictions, full payment-card data beyond what our processor handles, special-category GDPR data without the required safeguards, or children's data); or to resell the Service.

We may investigate suspected violations and, at our discretion, remove offending content, suspend features, or terminate Accounts. We will use reasonable efforts to notify you where appropriate.

9. Intellectual property

The Service, Documentation, and all related software, designs, trademarks, logos, and content (other than Customer Data) are owned by Syncek or its licensors and are protected by intellectual property laws. Subject to these Terms, Syncek grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your Subscription. No rights are granted by implication or estoppel. All rights not expressly granted are reserved.

10. Feedback

If you submit suggestions, ideas, or feedback about the Service, you grant Syncek a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose, without attribution or compensation. You waive any rights that would prevent Syncek from using it freely, to the extent permitted by applicable law.

11. Third-party services

The Service interoperates with third-party products you choose to connect. In particular, payment processing is handled by Stripe, and sign-in is available through the identity providers Google, Facebook, and GitHub. Additional providers may be added over time. Those products are provided by their respective vendors under their own terms. Syncek does not control and is not responsible for third-party products; your use of them is at your own risk and subject to their terms. A current list of sub-processors we engage to operate the Service is published on our Sub-processors page.

12. Confidentiality

Each party may receive non-public information from the other that is marked or that a reasonable person would understand to be confidential ("Confidential Information"). The receiving party will protect Confidential Information with the same degree of care it uses for its own, and at least a reasonable degree of care, will use it only to perform under these Terms, and will not disclose it except to personnel and contractors bound by confidentiality obligations. Confidential Information excludes information that is or becomes public through no fault of the receiving party, was rightfully known without confidentiality obligations, or is independently developed without use of Confidential Information. These obligations survive termination for three (3) years, except for trade secrets, which are protected for as long as they qualify as such under applicable law.

13. Suspension and termination

You may terminate your Subscription at any time from account settings or by contacting us. We may suspend or terminate your access, with or without notice, if you materially breach these Terms, fail to pay fees, create legal or security risk for Syncek or other users, or if we are required to do so by law. Upon termination: your right to use the Service ends; you may export Customer Data for a limited period described in the Privacy Policy; and any fees accrued through termination remain payable. Sections that by their nature should survive termination will survive (including sections on Customer Data, Intellectual Property, Confidentiality, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law).

14. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SYNCEK DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE (INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT) AND DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DATA WILL BE ACCURATE OR PRESERVED WITHOUT LOSS. Notwithstanding the foregoing, uptime commitments depend on your plan. On Starter and Pro the Service is provided on a best-effort basis with no service-level commitment. On Business, Syncek commits to 99.5% uptime measured per calendar month, excluding maintenance announced in advance and outages caused by factors outside Syncek’s reasonable control; if a calendar month falls below that figure, your sole and exclusive remedy is a service credit against the following month’s fee, requested within 30 days of the end of the affected month. On Enterprise, the uptime commitment and its remedies are those set out in your order form or written agreement, which prevail over this paragraph. Nothing in this section limits consumer rights that cannot be waived under applicable mandatory consumer-protection law.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUES, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID TO SYNCEK FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS ($100) IF NO FEES WERE PAID. These limitations do not apply to: (a) a party's indemnification obligations; (b) a party's intentional unauthorized disclosure of the other's Confidential Information; (c) infringement of the other party's intellectual property rights; (d) amounts owed for fees; or (e) liability that cannot be excluded or limited under applicable mandatory law.

Data protection. For claims arising out of a security incident affecting Customer Data, or out of a breach of the Data Processing Addendum, Syncek's total aggregate liability is three (3) times the amounts you paid in the twelve (12) months preceding the incident, in place of the cap above; the exclusion of indirect and consequential damages still applies, and the one-hundred-dollar floor does not.

16. Indemnification

What we cover. Syncek will defend you against any third-party claim that the Service, used as these Terms permit, infringes a patent, copyright, trademark or trade secret, and will pay the damages finally awarded or the settlement Syncek approves. If such a claim arises or looks likely, Syncek may procure the right for you to keep using the Service, modify it so it no longer infringes, or terminate the affected Subscription and refund prepaid fees for the unused term. This does not cover claims arising from Customer Data, from combining the Service with something we did not supply where the claim would not otherwise arise, from modifications we did not make, or from continued use after we ask you to stop. This Section is your sole remedy for third-party intellectual-property claims.

What you cover. You will defend Syncek and its officers, directors, employees and agents against any third-party claim arising out of Customer Data, your breach of these Terms or of applicable law, or your infringement of a third party's intellectual-property or privacy rights, and will pay the damages finally awarded or the settlement you approve.

How either indemnity runs. The party seeking cover gives prompt written notice (late notice only relieves the other party to the extent it is genuinely prejudiced), hands over sole control of the defense and settlement, and cooperates reasonably at the indemnifying party's expense. It may join with its own counsel at its own cost. No settlement that admits liability or imposes a non-monetary obligation on the other party may be agreed without that party's written consent. If the indemnifying party has not taken up the defense within thirty (30) days, the other may defend and settle at its expense.

17. Dispute resolution

If a dispute arises, contact us first at legal@syncek.com and we will attempt in good faith to resolve it within thirty (30) days. If we cannot resolve it informally, disputes will be handled in the courts identified in Section 18. Neither party is required to arbitrate; there is no class-action or collective-action waiver in these Terms.

Alternative dispute resolution. The EU Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 under Regulation (EU) 2024/3228. Syncek is not currently adhered to any out-of-court alternative dispute resolution (ADR) scheme; participation in ADR is voluntary on our side unless made mandatory by applicable law. Consumers in the EU may contact their local European Consumer Centre (ECC-Net, ECC-Net).

18. Governing law and venue

These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of its state and federal courts.

If you are a consumer resident in the EU, the EEA or the UK, the paragraph above does not apply to you. You may bring proceedings against us either in the courts of Wyoming or in the courts of the country where you live (Art. 18(1) of Regulation (EU) 1215/2012), and we may bring proceedings against you only in the courts of the country where you live (Art. 18(2)). Nothing in these Terms deprives a consumer of the protection of mandatory provisions of the law of their habitual residence that cannot be waived by agreement.

19. Export controls and sanctions

You may not use or access the Service if you are located in, ordinarily resident in, or a national of a country or region subject to comprehensive sanctions imposed by the European Union, the United Nations, or (where applicable to you) the United States (OFAC), or if you are on an EU Consolidated List, UN sanctions list, or U.S. restricted-party list. You agree to comply with all applicable export-control and sanctions laws in your use of the Service (including EU Council Regulations and Reglamento (UE) 2021/821 on dual-use items).

20. Force majeure

Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, labor action, interruption of the internet or cloud services, utility outages, pandemics, or government action.

21. Changes to these Terms

We may update these Terms from time to time. For material changes, we will provide at least thirty (30) days' advance notice by email or through the Service before they take effect. If you do not agree to the updated Terms, you may cancel your Subscription before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

22. Miscellaneous

These Terms, together with the Privacy Policy, the Acceptable Use Policy, the Cookie Policy, the Data Processing Addendum, the Sub-processors list, and any applicable order form, are the entire agreement between you and Syncek regarding the Service and supersede prior agreements on the subject. If any provision is held unenforceable, the remainder will continue in effect. A waiver must be in writing to be effective. You may not assign these Terms without our prior written consent; Syncek may assign them in connection with a merger, acquisition, or sale of assets. Notices to you may be delivered by email, through the Service, or by posting on the website; notices to Syncek should be sent to legal@syncek.com.

Language. These Terms are published in English and Spanish for convenience. In the event of any discrepancy, inconsistency, or conflict between the two versions, the English version prevails, except where mandatory consumer-protection law in the consumer's own country of residence requires otherwise.

23. Contact

Questions about these Terms: legal@syncek.com. Company information is available on our Legal Notice.