Freshsales Alternative: a focused CRM, not a sales suite around the suite.
Freshsales sits inside Freshworks alongside Freshdesk and Freshservice. It's a competent sales CRM with AI features and a marketplace, aimed at mid-market sales teams who can also use the rest of the Freshworks stack.
Salva Sanchiz · Founder ·
Side-by-side comparison
FreshsalesThem
- Part of the Freshworks suiteReal value compounds when Freshdesk, Freshchat and Freshservice are also in the picture.
- Mid-market sales focusDesigned around sales orgs with dedicated reps, managers and sales-ops practices.
- Freddy AI add-onAI features: lead scoring, predictive contact, summaries, sit on higher tiers and the Freddy add-on.
- Form-based record UIRecords open as full-screen forms; inline editing exists but isn't the design centre.
SyncekSyncek
- Standalone CRMPairs with whatever support, helpdesk or chat tool you already use. No suite lock-in.
- Small-business sweet spotBuilt for small teams without dedicated sales-ops.
- Core features on every tierCustom fields, saved views, Kanban and permissions are part of the product. Not premium add-ons.
- Spreadsheet-style inline editingClick a cell, type, move on. The muscle memory of a spreadsheet with the structure of a CRM.
How do Freshsales and Syncek actually differ?
Nine lenses for picking the right shape of CRM.
| Dimension | Freshsales | Syncek |
|---|---|---|
Product shape |
Sales CRM inside the Freshworks suite: value compounds when Freshmarketer, Freshdesk, Freshchat and Freshservice are also adopted on the Neo platform. | Syncek Focused standalone CRM: contacts, opportunities, pipelines and notes. No bundled marketing, support or chat product to adopt alongside it. |
Target team |
Mid-market sales orgs with dedicated reps, managers and sales-ops, especially shops already running other Freshworks products. | Syncek Small businesses who need a real CRM without standing up a sales-ops function or a suite rollout. |
Time to first useful day |
Days to weeks. The trial opens fast; getting Freddy AI, sequences and Freshsales Suite features dialled in usually involves admin time. | Syncek Minutes. Drop a CSV, map columns, start. No admin, no consultant, no onboarding fee. |
Customization model |
Powerful and tier-gated. Custom modules, advanced workflows and multiple pipelines unlock on Pro and Enterprise; lower tiers cap fields, sequences and reports. | Syncek 20+ typed fields, custom pipelines and saved views on every paid tier. Not a premium add-on. |
Pricing model |
Per-seat across Growth, Pro and Enterprise, with no free plan, only a trial. Freshsales Suite bundles Freshmarketer; Freddy AI Copilot and Agent sit as add-ons. Annual commitment for headline prices. | Syncek One published price per user per month, monthly or yearly. Three plans, no AI add-on, no bundle-and-unbundle pricing dance. |
AI features |
Freddy AI is the headline: lead and opportunity scoring, predictive contact, email summaries, next-best-action, gated to higher tiers and the Freddy add-on. | Syncek AI is not part of the core CRM. Pair Syncek with the AI tools you already pay for; pipeline and contact data export cleanly anywhere. |
Inline editing |
Records open as full-screen forms; some list-view editing exists, but the spreadsheet metaphor isn't the design centre. | Syncek Spreadsheet-familiar inline editing across every view. Click a cell, type, move on, same muscle memory as a sheet. |
Data ownership |
Export from Admin Settings → Account → Export data or via the Freshsales API. Workflows, Sales Sequences, Freddy scoring models and Freshmarketer journeys stay behind. | Syncek Export anything to CSV or Excel anytime, including after cancellation. No retention games. |
Best at |
Running a mid-market sales motion that plugs into Freshdesk tickets, Freshchat conversations and Freshmarketer journeys on a single Freshworks identity. | Syncek Running the daily CRM job: pipeline, contacts, opportunities, without committing to a wider suite. |
Freshsales and Syncek, side by side
- Freshsales starts at
- €9 per user / monthGrowthSource
- Syncek starts at
- $23 per user / month
- Where Freshsales exports
- Admin Settings > Account Settings > Export data
Prices checked on 2026-08-22 against each vendor's own page, each in the currency that vendor publishes, so the two are not a converted comparison. Vendors change them without notice.
How do you move from Freshsales to Syncek?
Four steps, usually a single afternoon for under ~5,000 records. The hardest part is deciding what to leave behind.
Export from Freshsales
Export Contacts, Accounts and Opportunities as CSV from Admin Settings → Account → Export data, or pull them via the Freshsales API. Workflows, Sales Sequences, Freddy AI scoring and predictions, Freshmarketer journeys and Freshchat conversations do not export. That is the boundary of the migration.
Map fields to Syncek
Syncek's import wizard previews each column and lets you pick the field type (phone, email, currency, stage, relation). Freshsales custom fields map cleanly to typed fields in Syncek; dropdowns become select fields and lookups become relations.
Rebuild the pipeline
Freshsales Opportunity stages become Syncek pipeline stages, same names, same order. Probabilities and rotting rules are optional. Saved filters and views replace Freshsales dashboards; recreate the three or four you actually use and skip the rest.
Decide what to retire
Freddy AI scoring, Sales Sequences and Freshmarketer journeys don't come along. Most small teams retire them on purpose; if you depend on them, keep Freshsales Suite for that motion and pair it with Syncek only if you split out the CRM job, or stay on Freshsales.
Syncek vs Freshsales, common questions.
Can I migrate my Freshsales data into Syncek?
Yes. Export Contacts, Accounts and Opportunities as CSV from Admin Settings → Account → Export data, or pull them via the Freshsales API. Import into Syncek with the visual mapper: custom fields map to typed fields, dropdowns become selects, lookups become relations. Workflows, Sales Sequences, Freddy AI scoring models and Freshmarketer journeys do not migrate, because they live inside the Freshworks Neo platform.Will I lose Freddy AI features?
Yes. Lead and opportunity scoring, predictive contact, email summaries and next-best-action live inside Freshsales and the Freddy AI add-on. Syncek is a focused CRM and does not ship a built-in AI layer, pair Syncek with the AI tools you already pay for, or stay on Freshsales Suite if Freddy is load-bearing for your motion.Is Syncek cheaper than Freshsales for a small team?
For a 5-person team that only needs a CRM, Syncek is materially cheaper than Freshsales Pro, the tier most small teams end up on once they outgrow Growth. The fair head-to-head is Freshsales Growth vs Syncek Pro; check the live numbers on each product's pricing page, because Freshworks updates tiers, Suite bundles and Freddy add-on pricing frequently.Does Syncek replace the full Freshworks suite?
No. Freshdesk (support), Freshchat (messaging), Freshservice (IT) and Freshmarketer (marketing automation) all sit outside Syncek's scope. Syncek is the CRM. It pairs with whatever support, helpdesk and chat tools you already use, instead of pulling you into a single-vendor suite on the Neo platform.Can I run Freshsales and Syncek side by side during transition?
Yes, and most teams do. Keep Freshsales read-only for historical sequences and Freddy scoring, do new pipeline work in Syncek, and retire Freshsales when the team agrees the CRM job is fully covered. Export anytime. Syncek doesn't lock data in.
When Freshsales still makes sense.
If you already run other Freshworks products and want a CRM that pipes into the same identity and ticketing flow, or you're a mid-market sales team with sales-ops practices Freshsales is shaped around, stay put. Syncek is the right call when the suite isn't already there.
Other alternatives to Freshsales
Six CRMs small teams weigh up against Freshsales, with the cheapest way in to each one. Every price read from that vendor's own page, in the currency they publish it in.
| CRM | Free plan | Entry price | Plan |
|---|---|---|---|
| Pipedrive | No | €14 per user / monthSource | Lite billed annually |
| Zoho CRM | Yes | €14 per user / monthSource | Standard billed annually |
| Zendesk | No | €19 per agent / monthSource | Support Team billed annually |
| HubSpot | Yes | €20 per user / monthSource | Starter Customer Platform monthly or annually |
| Syncek (this is us) | No | $23 per user / month | Starter billed annually |
| Insightly | No | $29 per user / monthSource | Plus billed annually |
| Attio | Yes | €31 per user / monthSource | Plus billed annually |
The whole table was last read in full on 2026-08-22, each price in the currency that vendor publishes for Europe. Any row read on a different day carries its own date. Vendors change prices without notice, so treat this as a starting point and confirm before you buy.
Pipedrive
Pipedrive is pipeline-first for sales reps. Syncek treats tables and pipelines as equals.
Zoho CRM
Zoho CRM lives inside the Zoho One business suite. Syncek is a standalone CRM that pairs with whatever you already use.
HubSpot
HubSpot is an all-in-one suite with everything bundled. Syncek is a focused CRM for small teams.
Attio
Attio is a beautiful AI-native CRM for VC-backed startups. Syncek is the calmer choice for SMBs.
Insightly
Insightly bundles CRM and project management. Syncek is a focused CRM that pairs with your existing project tool.
Zendesk
Zendesk Sell retires on 31 August 2027. Syncek is a small-business CRM built without the ticket lineage.
Sources
Where do these claims come from?
Every limit, price and capability stated on this page is taken from the vendor's own published documentation. Vendors change their plans, so check the source if the detail matters to your decision.