Freshsales sits inside Freshworks alongside Freshdesk and Freshservice. It's a competent sales CRM with AI features and a marketplace, aimed at mid-market sales teams who can also use the rest of the Freshworks stack.
Ten lenses for picking the right shape of CRM.
Freshsales
Sales CRM inside the Freshworks suite — value compounds when Freshmarketer, Freshdesk, Freshchat and Freshservice are also adopted on the Neo platform.
Syncek
Focused standalone CRM — contacts, deals, pipelines and notes. No bundled marketing, support or chat product to adopt alongside it.
Freshsales
Mid-market sales orgs with dedicated reps, managers and sales-ops, especially shops already running other Freshworks products.
Syncek
Small businesses with 1–50 people who need a real CRM without standing up a sales-ops function or a suite rollout.
Freshsales
Days to weeks. The Free (Sprout) tier opens fast; getting Freddy AI, sequences and Freshsales Suite features dialled in usually involves admin time.
Syncek
Minutes. Drop a CSV, map columns, start. No admin, no consultant, no onboarding fee.
Freshsales
Powerful and tier-gated. Custom modules, advanced workflows and multiple pipelines unlock on Pro and Enterprise; lower tiers cap fields, sequences and reports.
Syncek
20+ typed fields, custom pipelines and saved views on every paid tier — not a premium add-on.
Freshsales
Per-seat across Growth, Pro and Enterprise, with a Free (Sprout) entry tier. Freshsales Suite bundles Freshmarketer; Freddy AI Copilot and Agent sit as add-ons. Annual commitment for headline prices.
Syncek
Flat per-user per-month, monthly or annual. Three tiers, no AI add-on, no bundle-and-unbundle pricing dance.
Freshsales
Freddy AI is the headline — lead and deal scoring, predictive contact, email summaries, next-best-action — gated to higher tiers and the Freddy add-on.
Syncek
AI is not part of the core CRM. Pair Syncek with the AI tools you already pay for; pipeline and contact data export cleanly anywhere.
Freshsales
Records open as full-screen forms; some list-view editing exists, but the spreadsheet metaphor isn't the design centre.
Syncek
Spreadsheet-familiar inline editing across every view. Click a cell, type, move on — same muscle memory as a sheet.
Freshsales
Spanish UI is supported; docs, community and support patterns are anchored in Freshworks' global English-first model.
Syncek
EN and ES are first-class from day one — product, marketing site, docs and support all bilingual.
Freshsales
Export from Admin Settings → Account → Export data or via the Freshsales API. Workflows, Sales Sequences, Freddy scoring models and Freshmarketer journeys stay behind.
Syncek
Export anything to CSV or JSON anytime, including after cancellation. No retention games.
Freshsales
Running a mid-market sales motion that plugs into Freshdesk tickets, Freshchat conversations and Freshmarketer journeys on a single Freshworks identity.
Syncek
Running the daily CRM job — pipeline, contacts, deals — without committing to a wider suite.
Four steps, usually a single afternoon for under ~5,000 records. The hardest part is deciding what to leave behind.
Export Contacts, Accounts and Deals as CSV from Admin Settings → Account → Export data, or pull them via the Freshsales API. Workflows, Sales Sequences, Freddy AI scoring and predictions, Freshmarketer journeys and Freshchat conversations do not export — that is the boundary of the migration.
Syncek's import wizard previews each column and lets you pick the field type (phone, email, currency, stage, relation). Freshsales custom fields map cleanly to typed fields in Syncek; dropdowns become select fields and lookups become relations.
Freshsales Deal stages become Syncek pipeline stages — same names, same order. Probabilities and rotting rules are optional. Saved filters and views replace Freshsales dashboards; recreate the three or four you actually use and skip the rest.
Freddy AI scoring, Sales Sequences and Freshmarketer journeys don't come along. Most small teams retire them on purpose; if you depend on them, keep Freshsales Suite for that motion and pair it with Syncek only if you split out the CRM job — or stay on Freshsales.
If you already run other Freshworks products and want a CRM that pipes into the same identity and ticketing flow, or you're a mid-market sales team with sales-ops practices Freshsales is shaped around — stay put. Syncek is the right call when the suite isn't already there.