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[ 01 ] Free reference card
PDF · A4 + Letter
Four reply windows your whole team can keep.
A one-page response-time standard for a small business: how fast to answer a web form, a sales email, a client email, and a WhatsApp. Set the window once, and it's the team's standard, not your reflex.
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syncek.com / resources / response-time-standard.pdf
PDF
Reference · v1 · 2026
Four channels. Four windows. One printable page.
[ 01 ] Inbound
5 min
Web form lead
Mid-decision, comparing you in the same browser tab.
[ 02 ] Sales
1 business hr
Sales email
The first reply often sets the frame for the deal.
[ 03 ] Account
4 business hrs
Existing-client email
The relationship carries trust, so the window runs longer.
[ 04 ] Direct
2 hrs
DM or WhatsApp
It feels personal. Silence reads as being ignored.
Channel · Window · Why
Your team's window