---
title: "Email open tracking"
canonical: https://syncek.com/docs/email/open-tracking
locale: en
author: "Syncek"
---

# Email open tracking

Syncek counts how many times each email you send from it is opened. Open
tracking is on by default. It adds a small invisible image to the email, and each
time the recipient's mail app loads that image, Syncek records an open. Link
clicks are not tracked.

## Turning it off

**Settings, then Personal, then Integrations**, under **Email tracking**: the
**Track email opens** switch. It is your setting, not the workspace's, and it
covers [every mailbox you connect](https://syncek.com/docs/email/connect-gmail). Syncek reads it as each email leaves, so a
scheduled email follows the switch as it stands when it sends. If the setting
cannot be read at that moment, the email goes out untracked.

## What counts as an open

- Only email sent from Syncek is tracked, replies and
  [scheduled email](https://syncek.com/docs/email/scheduling-and-drafts) included. Mail you send from
  Gmail directly is not.
- Every load counts, so one person reading an email three times shows three
  opens.
- Loads within 10 seconds of sending are dropped. That is almost always the
  recipient's mail server scanning the message.
- Reading your own copy in Syncek does not count.

The numbers are approximate. Some mail apps load images in advance, which records
an open nobody made, and others block them, so a real read never registers.
[What an open tells you](https://syncek.com/blog/email-tracking-crm), and what it
does not, is worth reading before you act on one.

## Where you see opens

In **Sent** and **All emails**, the **Pixel track** column shows an eye for each
conversation's latest tracked email, with the open count once it has been opened.
The column is hidden by default: open **View settings** and switch it on under
**Visible columns**. Hover the eye to see when that email was sent and when it was
first and last opened.

Inside a sent email, the eye sits on the line under the sender's name, after the
recipients. Click it for the latest opens, each with a hint of the device. An email
sent with tracking off shows **Not tracked** there, so a missing count never reads
as zero opens. In the **Pixel track** column, its cell stays blank.